Monday, May 17, 2010

How Not To Inspire Confidence

It's just a camera phone shot, so not very high-rez, but still...

This is a screenshot from Time Warner Cable's new DVR box, informing the customer that they aren't subscribed to a channel.

Or rather...that they "aren$t" subscribed.

I'm guessing the text message uses a "smart quote", but the font they used didn't have that character, or they used the wrong encoding, or something similarly dumb. So a garbage character appears on screen.

Come on, Time Warner Cable...believe me, I understand testing is hard, but how stupid do you have to be to not catch this during even the most basic functional test? Would this make you feel good about having Time Warner Cable handle your TV connection? Your internet connection? Your phone line?

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